I just got out of an executive team meeting and immediately came to my computer to write this blog. To be honest, I haven’t been this excited for our agents and for our business in a very long time. This meeting lasted three hours and solely focused on our National Conference…and let me tell you, what our team has in store for our agents is unbelievable. I challenged everyone eight months ago to come up with a game changer, something that our agents have never seen or have even contemplated before. My challenge was intended to encourage them to push the envelope a bit, little did I realize that they would push it out of the ballpark.
As many of our agents know, AIA prides itself on what we refer to as “What is Behind the Paper,” and one of the most important things behind the paper is our ability to listen to the needs of our agents. If we haven’t addressed a need before we hear about it, than we do everything we can to address it as quickly and smoothly as possible. Our ultimate goal is to continuously improve our levels of service and response for our agents on an ongoing basis. When I challenged the team last year, it became absolutely a requirement that they spend time with our agents, asking questions (about their individual business and the bail bond industry overall), listening, taking notes. Find out the things…
Click here to read the full bail bond industry blog post, or visit Behind the Paper with Brian Nairin.